Refund policy

Thanks for shopping with Pickleslut™. This Refund Policy applies to purchases made through this online store. Pickleslut™ is operated by JKH Enterprises Pty Ltd (ACN 624 719 482) as trustee for the Bussell Family Trust (ABN 83 635 756 227), of 61 Maida Avenue, Sunshine North VIC 3020, Australia.

Your rights under the Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not of acceptable quality, unsafe, or significantly different from its description, you are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. For problems that are not major, we may choose to repair or replace the item. Please contact us and we will make it right.

Change-of-mind returns
In addition to your Australian Consumer Law rights, we offer a 30-day change-of-mind return on eligible items. You have 30 days after receiving your item to request a return. To be eligible, the item must be unused and in the same condition that you received it, with any tags and in its original packaging, and you will need your receipt or proof of purchase.
To start a return, contact us at hello@pickleslut.au. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping for change-of-mind returns is at your cost unless the item was faulty.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.

Non-returnable items (change of mind)
Because we sell food and other perishable goods, we are unable to accept change-of-mind returns on perishable items (such as pickles, ferments, sauces and other food), custom or personalised products, or gift cards. This does not affect your rights if goods are faulty or not of acceptable quality — see "Your rights under the Australian Consumer Law" above. If you have any questions or concerns about a specific item, please get in touch.

Exchanges
The fastest way to get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@pickleslut.au.

Contact
Questions about returns or refunds? Email us at hello@pickleslut.au or write to JKH Enterprises Pty Ltd ATF Bussell Family Trust, 61 Maida Avenue, Sunshine North VIC 3020, Australia.