Shipping policy

We want your pickles, ferments and sauces to reach you in great condition. This Shipping Policy explains how we get your order to you. Pickleslut™ is operated by JKH Enterprises Pty Ltd (ACN 624 719 482) as trustee for the Bussell Family Trust (ABN 83 635 756 227), 61 Maida Avenue, Sunshine North VIC 3020, Australia.

Where we ship
We ship Australia-wide. If you are outside Australia and would like to place an order, please contact us at hello@pickleslut.au before ordering. 

Processing time
Orders are usually packed and dispatched within 1–3 business days. During sales, new drops or peak periods, dispatch may take a little longer. You'll receive a confirmation email with tracking once your order is on its way. 

Shipping costs and free shipping
Shipping is calculated at checkout based on the weight of your order and your delivery address. Orders over $100 ship free.

Carrier and delivery estimates
We send orders with Australia Post. Delivery times are estimates provided by the carrier and are not guaranteed. We're not responsible for delays once your order has been handed to the carrier, or for delays caused by events outside our control.

Perishable and pickup-only items
Some of our products — including our live lacto-ferments (such as kimchi and sauerkraut) — are pickup only and cannot be shipped. These are clearly marked on the product page. Please choose pickup at checkout for these items and do not combine them with items to be shipped.

Local pickup
Local pickup is available from our Sunshine North location and is usually ready within 24 hours. You'll receive an email when your order is ready to collect, along with pickup details.

Risk and title
Once we hand your order to the carrier, risk of loss or damage passes to you. If your order arrives damaged, please contact us immediately at hello@pickleslut.au (with photos if possible) and we'll make it right in line with your rights under the Australian Consumer Law.

Incorrect addresses and failed delivery
Please double-check your shipping address at checkout. We're not able to redirect orders once dispatched. If a parcel is returned to us as undeliverable due to an incorrect address or a missed collection, we'll contact you to arrange re-delivery, which may incur an additional shipping charge.

Questions
Any shipping questions? Email us at hello@pickleslut.au.